Help Centre spin and go
All Answers Here

The minimum age to register and play at spin and go is 18 years old. This is an absolute requirement that cannot be compromised in upholding responsible gaming principles. All members are required to provide accurate and truthful information during registration. spin and go reserves the right to request age verification at any time and may suspend accounts that do not comply with this requirement.

No. Each individual is only permitted to own one account only at spin and go. Holding more than one account is a violation of the terms of service and may result in the freezing or closure of all associated accounts without prior notice. If you have forgotten your login details, please use the password recovery feature or contact our support team.

The KYC (Know Your Customer) process is a standard procedure to ensure the security of your account. Required documents include:

• Malaysian Identity Card (MyKad) — front and back
• Proof of address — recent bank statement or utility bill (not older than 3 months)
• Selfie with IC — for additional identity verification if required

The KYC review process is typically completed within 24 business hours. Once verification is successful, your withdrawal limit will be increased automatically.

spin and go supports multiple popular deposit methods in Malaysia:

• FPX (Financial Process Exchange) — instant online bank transfer
• Touch 'n Go eWallet — instant deposit via the TnG app
• GrabPay — via your GrabPay account
• Boost — popular local e-wallet
• Local Bank Transfer — Maybank, CIMB, Public Bank, RHB, Hong Leong, and more
• Visa & Mastercard Debit/Credit Card

All deposits are processed instantly and funds will be credited to your account within minutes.

The minimum deposit at spin and go is as low as RM 30 only, making it highly affordable for everyone. There is no maximum deposit limit for members who have completed KYC verification. For your first deposit, ensure you meet the minimum requirement to qualify for the welcome bonus offered.

spin and go does not charge any processing fees for deposits. The full amount you enter will be credited directly to your gaming account. Please note that your bank or e-wallet provider may apply their own charges depending on their policies — this is beyond spin and go's control.

Almost all deposit methods at spin and go are instant — your funds will appear in your account within 1 to 5 minutes. In rare cases such as banking system disruptions, this may take up to 30 minutes. If your deposit has not been credited after 1 hour, please contact our support team with proof of payment for immediate review.

spin and go processes withdrawal requests within 15 minutes to 2 hours for most methods. Withdrawals via e-wallets such as Touch 'n Go and GrabPay are typically faster than bank transfers. Withdrawals made during business hours (9 AM – 11 PM) are generally processed more quickly. Your first withdrawal may take longer as additional security checks are standard procedure.

Withdrawal limits at spin and go are as follows:

• Minimum: RM 50 per request
• Daily maximum (unverified account): RM 5,000
• Daily maximum (KYC-verified account): RM 50,000
• Platinum VIP members and above: Higher limits available — contact your personal VIP manager

Completing KYC verification is strongly recommended to enjoy higher withdrawal limits without any interruptions.

Withdrawals may be rejected for several common reasons:

• Bonus wagering requirement has not been fully met
• The bank account information entered is incomplete or incorrect
• KYC verification not completed for amounts exceeding the limit
• Suspicious account activity has been detected, requiring a security review
• Insufficient account balance after deducting related charges

If your withdrawal is rejected without a clear reason, please contact our customer support with your transaction ID for further clarification.

spin and go offers a wide range of attractive bonuses for both new and existing members:

• Welcome Bonus: Up to RM 1,888 for new members making their first deposit
• Reload Bonus: Weekend reload deposit offer
• Weekly Cashback: Partial refund on your weekly losses
• Free Spins: For selected slot games
• Birthday Bonus: Special reward on your birthday month
• Sports Promotions: Special offers during major sporting seasons
• Referral Bonus: Earn rewards when you refer a new friend

The wagering requirement is the number of times you need to wager the bonus amount before the bonus funds can be converted to withdrawable cash. For example, if you receive a RM 100 bonus with a 20x wagering requirement, you need to place bets totalling RM 2,000 before those funds are eligible for withdrawal. Check the promotions page for the specific wagering requirements of each bonus offer, as they vary.

To claim the spin and go welcome bonus, follow these steps:

• Register a new account via the official registration page
• Login and go to the Deposit section
• Select a welcome bonus offer from the list of available promotions
• Make your first deposit meeting the specified minimum amount
• The bonus will be automatically credited to your account within minutes

The welcome bonus can only be claimed one time only by each new member.

Your VIP status at spin and go is awarded automatically based on your total cumulative wagering. No separate registration required — every ringgit you wager earns VIP points. There are 5 VIP tiers at spin and go: Bronze, Silver, Gold, Platinum, and Diamond. The higher your tier, the greater the exclusive benefits you enjoy, including higher cashback, larger withdrawal limits, and a dedicated personal account manager.

Accumulated VIP points are valid for 12 months from the date it was earned. If your account is inactive for 90 consecutive days, some VIP benefits may be temporarily suspended — however, your VIP tier and accumulated points will not be lost immediately. To maintain your current VIP status, make sure you play at least once a month.

spin and go uses 256-bit SSL encryption to protect all data transmitted between your device and our servers — the same technology used by leading banking institutions worldwide. Your personal information is stored securely and is not shared with third parties without your consent. We also adhere to strict privacy policies and all our staff are bound by confidentiality agreements. Read our Privacy Policy for more details.

To enable 2FA, log in to your account and go to Settings > Security > Two-Factor Authentication. Enter your active mobile number and click "Activate". You will receive an SMS with a 6-digit OTP code. Enter the code to complete activation. After this, every login from a new device will require a new OTP code sent to your phone as an added layer of protection.

If you suspect your account has been accessed without authorisation, take the following steps immediately:

• Reset your password instantly via the "Forgot Password" feature
• Contact our customer support via live chat to temporarily freeze your account
• Check your login history and transactions in account settings
• Enable 2FA if you haven't done so already
• Log out of all active devices using the "Log Out All Devices" function

Our security team will investigate and take appropriate action within 24 hours.

The official spin and go app can be downloaded directly from the App on our official website. We provide versions for Android (APK) and iOS. For Android, you need to enable "Unknown Sources" in your settings before installing the APK — a full guide is included on the Download page. The iOS app is available via a configuration profile that can be installed easily without jailbreaking.

Yes, the spin and go app is 100% free to download and install. There are no subscription fees or hidden charges. All platform features including deposits, withdrawals, bonuses, and customer support are fully available in the app at no extra cost. Always download from the official link on our website to ensure your device's security.

Minimum specifications to run the spin and go app smoothly:

• Android: Version 6.0 (Marshmallow) or above, 2GB RAM, 150MB storage space
• iOS: iOS 12.0 or above, iPhone 6s or above, 200MB storage space
• Internet connection: 4G/LTE or WiFi for a smooth gaming experience

For the best experience, especially when playing live dealer games, we recommend at least 4GB of RAM and a stable internet connection.